Information Technology
Berkeley
East Bay
Service Desk Supervisor (Senior Systems Analyst)
Government
Berkeley
Description
Salary: $137,622.58 - $167,638.85 AnnuallyThe City of Berkeley is seeking an experienced, customer-focused Service Desk Supervisor to lead the City’s IT Service Desk and ensure the delivery of high-quality technology support services across City departments. This position provides day-to-day leadership and operational oversight of the Service Desk team, including workload and queue management, staff assignments, service quality, and the timely resolution of incidents and service requests. The Service Desk Supervisor serves as a senior technical and operational escalation point for complex or high-impact issues and works closely with other Information Technology teams to coordinate effective resolutions to problems affecting City...Close Date: 10/19/26Categories: IT and Computers
Requirements
Salary: $137,622.58 - $167,638.85 AnnuallyThe City of Berkeley is seeking an experienced, customer-focused Service Desk Supervisor to lead the City’s IT Service Desk and ensure the delivery of high-quality technology support services across City departments. This position provides day-to-day leadership and operational oversight of the Service Desk team, including workload and queue management, staff assignments, service quality, and the timely resolution of incidents and service requests. The Service Desk Supervisor serves as a senior technical and operational escalation point for complex or high-impact issues and works closely with other Information Technology teams to coordinate effective resolutions to problems affecting City...Close Date: 10/19/26Categories: IT and Computers